Intercard, Inc., a leader in cash management solutions for the amusement and casino industries, recently hired Jon Kuhn as director of customer service.
In this newly created position Kuhn will direct and oversee all aspects of the organization’s customer service program, including working closely with customers to ensure their service requirements are delivered in a timely and thorough manner. Kuhn will also work with Intercard President Scott Sherrod to acquire, train and mentor the company’s industry-leading technical staff, including employees at Intercard’s call centers in the United State and Asia that provide 24/7 multi-language support to customers around the world. Kuhn will report to Sherrod, and work from the company’s St. Louis headquarters.
“Jon’s empirical knowledge brings to Intercard the ability to take our service department to the top level,” said Sherrod. “His perspective serves us well as we continue to factor the voice of the customer into our strategic planning and initiatives.”