Embed’s United States office has promoted key personnel to new positions in the organization.
As Head of Installations, Danny Mondragon now oversees all Embed system deployments, remote or onsite. Also, two former project managers, Salena Cigan and Martin Baugh, have assumed newly-created roles. Cigan is Embed’s head of Customer Onboarding and Baugh is the new Strategic Partnerships manager.
An eight-year company veteran who began as an installation technician, Mondragon for the past three years has honed his expertise as Remote Installations Manager, streamlining the process and earning a reputation for his dedication to customers.
Cigan has made her mark after just 18 months with the company, showing great aptitude in putting customers first and managing multiple projects. As head of Onboarding, she focuses on enabling customers to have a seamless, stress-free experience when partnering with Embed. “My goal is to delight our customers and serve as their advocate,” she said.
Baugh has spent the past five years in various roles at Embed and in his new job will be handling the complex requirements of Embed’s largest accounts to make sure their needs are met and expectations exceeded.
“Martin’s project management skills, his ability to establish trust and relationships with our clients, coupled with his technical and product nous made him the obvious choice for this position,” said Renee Welsh, chief executive for Helix Leisure’s Solutions Group.