Author: Caroline Burns

Customer Service Lessons from Goats

Customer Service! Everyone has a customer service story. So do I. However, I hope to give you an angle that you may not have encountered. Understanding the Problem My brother, Warren, and I were managing a western amusement park...

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Matching Trainers to Your Core Values

This topic will raise some eyebrows and spark comments. Should your trainers be required to train on subjects or philosophies that they strongly disagree with? Some would say, “It is their job. It does not matter if they agree...

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The Truth About Evacuation Drills

By Allen F. Weitzel In my 45 years in this business, I have heard it hundreds of times, “We can never complete evacuation drills because we can never schedule the whole crew together for training at one time.” Evacuation...

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Networking Is Fashionable Again

By Allen F. Weitzel Hello again. Thanks for reading and sharing your thoughts. I look forward to your comments, suggestions and ideas. After reading, please let us know your networking ideas and success stories. I will be sure...

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