• Listen. Customers will tell you what they really want.
  • Be flexible. Allow parents to customize packages to meet their budgets and expectations.
  • Provide a point person. A party coordinator or hostess will ensure that the group has dedicated customer service.
  • Offer innovation. A fresh and exciting party will be memorable for kids.
  • Mind the bottom line. Provide value and affordability.
  • Market thoughtfully. Link and leverage promotions and contests to attract potential party business.
  • Partner up. Other businesses can help you promote your attraction.
  • Encourage back talk. Solicit feedback so you can continually improve.
  • Address complaints promptly. Offer complimentary passes to keep them coming back.
  • Train for problem solving. Empower staff so they can fix issues on the spot.