November 1, 2012
Dealing with insurance companies goes beyond picking up the phone and reporting an accident. Waterpark owners and managers said developing relationships with insurance brokers and agents is crucial. “I think we try to be transparent and try to give them all the information we have and then some about everything, whether it’s how we operate ...
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November 1, 2012
Unlike most business, waterparks have few options when it comes to selecting insurance companies. That generally means high premiums due to lack of competitive pricing. However, waterpark owners and managers believe the insurance companies they must deal with are excellent to work with and meet their needs quite well. “It’s a relatively small industry so ...
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September 11, 2012
Making a splash around Texas are five locations of the family friendly waterpark chain, Hawaiian Falls, owned by Harvest Family Entertainment. With four locations in the Dallas-Fort Worth metroplex area, and a fifth location eight miles south of Dallas, in Waco, these parks cater to families with kids aged 2-14. “Teens usually rule at most ...
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September 11, 2012
“Everything has to reflect the theme, from the seating, to the wallpaper in the restrooms, to the music playing in public areas.” – Holly Prater, Fort Rapids “Choose a theme that is really relevant to the area [with which] you’re associated, based on your region, and tied into your brand. We’re an Adirondack lodge, but ...
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September 11, 2012
For indoor waterparks, theming is as important, if not more important, than it is for indoor waterparks. “You want to give the impression that you’re not just operating the local swimming pool, but something different,” said Holly Prater, marketing and promotions coordinator at Fort Rapids, in Columbus, Ohio. Fort Rapids attracts 100,000 visitors annually and ...
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August 1, 2012
Whether indoor or outdoor, waterparks are a popular destination for fun. While guests participate in slides and rides, few can appreciate the efforts owners and managers must take to provide them with a safe and trouble-free experience. Located at the Evergreen Aviation & Space Museum in McMinnville, Ore., Evergreen Wings & Waves Waterpark is a ...
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June 1, 2012
Summer sun usually requires a trip to the pool, beach or waterpark to stay cool when school’s out. But for waterparks across the country, entertainment is only one part of the experience. Behind the scenes – it’s all about making sure guests of all ages are safe. “Safety is one of our top priorities,” said ...
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April 5, 2012
Tips for Good Decisions No matter the attraction, customers want to have a tasty, no-surprise food experience as part of the fun. Regardless if they are cooks, frontline or wait staff, your staff has to deliver quality food all served up with a generous measure of consistently exceptional customer service. From hiring employees with the ...
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February 16, 2012
WhiteWater has been commissioned to provide Sunway Lagoon with Malaysia’s first Abyss™ attraction. Sunway Lagoon will offer one of the world’s largest Abyss™ waterslides on the highest slope in Asia, as well as hundreds of dazzling LED lights. The Abyss™ will take up to six riders through a thrilling series of open and enclosed sections with gripping twists ...
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February 16, 2012
The idea of a “one size fits all” waterpark is great in principle. However, it’s not easy to appeal to a child’s desire for adventure while at the same time addressing a parent’s concern for safety. Below are some strategies for meeting the needs of a wide variety of visitors. Create attractions and activities that ...
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