Archive for Association of Zoos and Aquariums

Controlled Quality: Keeping Food Service Payroll Costs Down

April 1, 2011 No Comments

Steve Lopez swears by his spreadsheet. This document, which tracks labor percentage, daily earnings, weather and food service patterns from previous years at the Phoenix Zoo, is indispensible to Lopez, who is general manager of concessions. The data Lopez has compiled has not come easily– he said it is the culmination of years of observation […]

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Harnessing Technology to Improve the Guest Experience at Zoos and Aquariums

Harnessing Technology to Improve the Guest Experience at Zoos and Aquariums

February 2, 2011 No Comments

The Internet, social media and smart phones are common tools for obtaining information in everyday life. However, technology is also helping zoos and aquariums inform and educate their guests and the public on animals that live both on land and beneath the sea. The Vancouver Aquarium Marine Science Centre in British Columbia, Canada, has always […]

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Stoelting Teams Up with Discovery Ice Cream to Create Robotic Dessert Experience

January 16, 2011 No Comments

Stoelting Foodservice Equipment has collaborated with Discovery Ice Cream to offer a new experience in ice cream consumption. The Discovery Ice Cream Robotic kiosks have been developed over a five-year period by a diverse team of leading engineers, innovators and robotics and ice cream experts. With this new collaboration between Stoelting and Discovery Ice Cream, […]

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Concessions and Carts:
Trends in Location-Targeted Food Service at Zoos and Aquariums

January 16, 2011 No Comments

Visitors love to be at live exhibits during feeding times. Penguins upstage each other in pursuit of fish, pandas lounge looking disinterested and cuddly nibbling on bamboo, and everyone wonders if the person feeding the sharks or the lions is going to get bitten. For visitors, catching animals when they dine may mean spending the […]

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Kansas City Zoo Polar Bear Passage:<br/>A World-Class Attraction

Kansas City Zoo Polar Bear Passage:
A World-Class Attraction

October 30, 2010 No Comments

Late last summer, the Kansas City Zoo opened its newest exhibit, Polar Bear Passage, to a host of anxious zoo patrons.  Nakita, a 3 -year-old, 750-pound polar bear, made the exhibit his new home.  The bear has quickly become a star attraction at the over 100-year-old zoo. The exhibit was designed by international zoo design/architectural […]

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Tips for Successful Evening Events

October 30, 2010 No Comments

Smithsonian National Zoo: “Lighting is probably one of the biggest challenges. While it’s important to set the right mood, it’s even more important that your guests feel comfortable and safe.” – Dan Pierron “It’s important to think ahead so guests aren’t disappointed when they come across a quiet enclosure. The reality is that many animals […]

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Where the Wild Things Are: <br/> Nighttime Activities at Zoos

Where the Wild Things Are:
Nighttime Activities at Zoos

October 30, 2010 No Comments

Anyone who has visited a zoo has a feeling. It’s the one where after you leave an exhibit or the park itself, you know you’re just about to miss something really cool. And once the lights are out and the gates are closed that’s when the zoo really comes alive. Zoologists will tell you the […]

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Equal Access: <br />How the Nation’s Zoos and Aquariums Are Serving Guests with Disabilities

Equal Access:
How the Nation’s Zoos and Aquariums Are Serving Guests with Disabilities

September 15, 2010 No Comments

A trip to a zoo or aquarium should be an easy and fun experience for everyone, including those with disabilities.  Since the inception of the American with Disabilities Act in 1990, zoos and aquarium have been finding creative ways to ensure that all visitors enjoy the exhibits. The North Carolina Aquarium at Pine Knoll Shores […]

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The Magic of High Technology: <br />How Lighting and Sound Immerse Visitors to Zoo and Aquarium Exhibits

The Magic of High Technology:
How Lighting and Sound Immerse Visitors to Zoo and Aquarium Exhibits

August 1, 2010 No Comments

Not so long ago, visiting zoos and aquariums was considered a spectator sport. Guests stepped up to the exhibits hoping that they would witness the animals doing something. Now, guests become part of the exhibit. Lighting and sound immerse visitors into the world of the animals that they see. At Zoo Miami, which celebrates its […]

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Training and Retaining for Best Performance

April 28, 2010 No Comments

Zoos and aquariums face the same challenges as corporations when it comes to hiring and retaining employees. No matter what the economic conditions, the right personnel have to be in place to ensure customer safety and guest satisfaction. The Cabrillo Marine Aquarium in San Pedro, Calif., is owned by the City of Los Angeles, which […]

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