With over 100 years of combined industry experience, the Industry Owls are seasoned veterans who have seen it all, the good, the bad and the ugly, when it comes to making the right decision for picking vendors. Just slightly behind your employees and your guests, suppliers and vendors are a major key influencer in the ...
Read more...by Frank Price Service basics are no longer a powerful enough strategy for differentiation. Customer service is a series of intangible activities, performed for a mass customer base. It encompasses smooth service transactions, clean facilities, hot tasty food served on time and friendly, helpful, attentive and informative employees. Service is intangible and personal in nature, ...
Read more...Solicit feedback from guests and employees. This not only increases the chance that customers will like what they see at the redemption counter, it opens doors to acquiring new, potentially popular items family entertainment center operators may not have discovered on their own. Becky Olbrych, owner of Wheels Family Fun Park in Durham, N.C., said ...
Read more...With competition for consumers’ leisure dollar remaining fierce, family entertainment centers with mini-golf and go-kart facilities are paying as much attention to maximizing the appeal of their redemption counters as they are to making their attractions as compelling as possible. “The game room is where we make a large portion of our money, and in ...
Read more...In bowling’s history, the 1930s were known as the shellac era. Wood was plentiful then, and that was a good thing, because it was the only available option to proprietors at the time. Many high scores were rolled during this period due to a high friction ball track being burned into the finish by bowlers, ...
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Whether you are considering adding an additional attraction to your facility or are designing a facility with multiple attractions from scratch, how you integrate your attractions together is very important. Attractions that looked patched together detract from the appeal of your facility and can cost you money. Worse is if your customer base doesn’t see ...
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The Tasty Tubes™ Factory is a vending machine that is also an amusement game. There is no attendant needed for this coin-operated attraction. There are no free refills, fantastic flavors and colors and there is no mess as players layer candy inside of a tube.
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Game Patrol from Creative Works Theme Factory is a new socially interactive mobile attraction that takes your message to the people and brings the fun and excitement of games and more to your customer’s door. Game Patrol fills a need in the marketplace and helps combat the effect mobile entertainment is having on FECs today. ...
Read more...Party Center Software, which offers online party booking and an event management tool designed to increase party bookings and eliminate unnecessary labor costs, has announced two new features coming later this year, The RSVP Module and Automated Email Marketing Integration. The RSVP Module will have both online and offline RSVP capabilities that will be wrapped ...
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Looking for something unique to offer birthday parties? Color-Your-Own Birthday T-Shirts are available from Sureshot Redemption. The shirts are designed with a birthday theme that can be designed and colored in and can also be used to write birthday wishes from party guests. Offered in small, medium, large and extra-large. Custom designs are available.
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