Archive for Management Blog

The WOO Factor – Using Windows of Opportunity

June 19, 2014 4 Comments

  By Allen F. Weitzel   I am back!  I took time away to have two full knee replacements.  After forty-plus years of playing racquetball, performing western stunt shows/gunfights, and “climbing amusement park iron,” my knees and doctor said it was time for repair work.   The Idea   Following surgery, many folks asked why […]

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Inspect What You Expect

May 19, 2014 8 Comments

  By Allen F. Weitzel   This past holiday season, my wife and I visited an amusement facility that I previously managed.  The attraction advertised a display of artist-decorated holiday trees throughout the facility.  It was a night event featuring the trees, lights and decorations.   The Visit   I knew some of staff working […]

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You, Your Employees and Guests

April 8, 2014 4 Comments

  By Allen F. Weitzel     This is an interesting topic, sent in by a reader.  How does a manager support employees during a guest complaint?   Let us sort this out.   The Primary Issue First, consider the primary issue.  The customer is not always right, but they are the reason why you are […]

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The Anatomy of Training Leaders

January 29, 2014 4 Comments

By Allen F. Weitzel Once again I am jumping on the training bandwagon; reminding our readers of the importance of training their leaders.  I want to explain the anatomy of a winning leadership class.  The perfect formula eluded me until about eight years ago, when I started reporting to a VP with a training philosophy […]

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The First, Best Lesson

September 6, 2013 6 Comments

    By Allen F. Weitzel     I recently ran across some photos from my early industry days. Back then, I worked for a general manager that took his management staff on field trips to observe various parks in operation.  We studied every operational phase.  Those photos reminded me of many lessons learned.   […]

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Costume Characters 101

July 30, 2013 8 Comments

By Allen F. Weitzel A stirring discussion about costume characters occurred among some park managers recently, so I wanted to use blog time to share some information. For eight years, I managed a nine-character costume department. I also set up programs for other parks. However, no matter the park size, effective procedures should all be […]

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The Same Thinking

April 22, 2013 6 Comments

By Allen F. Weitzel I made a mistake. I committed the error of not following my own philosophy. Let me tell you more. Not a Glorious Start We had a slow draining sink in our master bathroom at home. Certainly, something every Mr. Fix-It believes they can handle. The repairs did not go well and […]

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It’s Not About Quality at Disney

March 20, 2013 6 Comments

By Allen F. Weitzel I enjoy web-based industry discussion groups. They often contemplate topics that are near to my heart. A recent post asked if the quality at Disney World was going downhill. Let us take that topic global. It Is Not About Disney Instead of questioning the quality at any Disney park, we should […]

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Simple, Clear and Concise: Finding the Communication that Works

February 5, 2013 9 Comments

By Allen F. Weitzel No one can argue that clear information and communication are critical to running a successful facility. Everyone has to be on the same page to make the operation run seamlessly. However, how do you find one level of communication that works with the many different levels of your workers? Where To […]

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Top-flight Customer Problem Solving

January 24, 2013 10 Comments

By Allen F. Weitzel I wish to revisit a familiar topic. One of my favorite stories is also an example of great customer service and problem solving. Where It Starts In 1978, my brother, Warren, and I were amusement industry veterans and we were both asked to speak at the IAAPA Convention in Atlanta, Ga. […]

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Does the Buddy System Work?

November 30, 2012 2 Comments

By Allen F. Weitzel   What Is the Buddy System? Experts classify the buddy system as a process in which two people, the ‘buddies,’ operate together as a single unit so that they are able to monitor and help each other. They are normally of equal rank and pay. In the recreation industry, the buddy […]

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The Idea Machine

October 23, 2012 No Comments

By Allen F. Weitzel                         The masses have spoken. I received several emails suggesting that I tackle the subject of how to get suggestions heard and/or how to successfully implement change within an entrenched organization. They are sister subjects. I will try to cover […]

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The Garbage Details

September 6, 2012 2 Comments

By Allen F. Weitzel Once again, the IAAPA discussion group and their quest for information about garbage handling provided my blog topic. Responses could vary depending upon the size, budget and type of a park or attraction. That said, here are “the garbage details” that can be useful in every entertainment facility. Reasons To Be […]

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What Does The Guest Hear?

September 6, 2012 4 Comments

By Allen F. Weitzel My car was getting poor gas mileage, so when I took it in for service, I asked to have my low-restriction reusable air filter removed and cleaned. I get better gas mileage using this type filter. While the car was being serviced, I was told it only had a stock paper […]

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Let’s Talk Overstaffing

July 3, 2012 2 Comments

By Allen F. Weitzel   An industry chat group recently broached the subject of overstaffing.  Is there such a thing?  Is correct staffing an easy thing to do?  Let us take a minute to address staffing and scheduling.   Surprise Productivity   During my career in the amusement industry, I only encountered one instance where […]

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