By Allen F. Weitzel There are times when a small item or incident can have a giant impact on people, whether at work or at home. I am always looking for lessons learned from such events. Here is one incident example for all of us to consider. Worker’s Comp A Worker’s Comp insurance representative told ...
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By Allen F. Weitzel Employees have an obligation to follow procedures and work safely. Management has an obligation to know procedures, train employees on them, and then monitor employee actions to make sure employees remember and follow those procedures, and remind them when they do not. When it comes to safety, management must understand their ...
Read more...By Allen F. Weitzel What can you expect from employees? How much of a difference can their actions make? What impressions will guests take away from a day at your facility? What Kind of Impressions? My wife, Susan, and I were in Santa Monica, California recently. We stopped for lunch at a popular, build your ...
Read more...By Allen F. Weitzel This may appear to be a redundant question: How Many Bosses Do Your Employees Really Have? You might say “one,” but it probably is more than you think. Who Is a Boss? Most employees will respond to any person of a higher rank, but, ideally, an employee should only have to ...
Read more...By Allen F. Weitzel People ask me how I collect so many business and personal stories. Well, our family has been blessed with good memories and the ability to gather events from daily life; applying them to lessons learned. Why Are They Needed Social network organizations identified that we were becoming a socially fractured society. ...
Read more...Customer Service! Everyone has a customer service story. So do I. However, I hope to give you an angle that you may not have encountered. Understanding the Problem My brother, Warren, and I were managing a western amusement park in California. We received a call that there was a guest complaint at our petting zoo. ...
Read more...This topic will raise some eyebrows and spark comments. Should your trainers be required to train on subjects or philosophies that they strongly disagree with? Some would say, “It is their job. It does not matter if they agree or disagree!” But, let me tell why this may not be the best policy. What Makes ...
Read more...By Allen F. Weitzel In my 45 years in this business, I have heard it hundreds of times, “We can never complete evacuation drills because we can never schedule the whole crew together for training at one time.” Evacuation training does not have to be worrisome. Here are some tips about evacuations. Why Would You ...
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