Taking the Guests’ Lead

October 18, 2017 No Comments

Scott C. Borowsky

Each guest that visits your facility is an opportunity to watch how your employees and physical plant function together to make a successfully entertaining experience. If there is a bump in the road during the visit, the guest that lets you know about the problem is your best ally. This is the guest who cared enough to offer feedback, and who should be rewarded with coupons or other incentives to come back and give  your attraction another chance.

Whether you own or manage a park, family entertainment center, zoo, museum or another type of leisure entertainment facility, each day is a new chance to get offering the best possible guest experience right. With stories that contain interviews gathered tirelessly by our team of contributing writers, we at Tourist Attractions & Parks seek to assist you, the top management, and your employees. This assistance, including operational ideas and success strategies, comes straight from your colleagues around the country. This issue is our annual IAAPA Attractions Expo edition, and it is full of interesting and practical advice any attraction can use. The magazine includes a bonus section that covers the topic of leadership, a theme that resonates with all types of attraction employees.

The best  possible food service operation is a critical part of finding success in the amusement business, and in stories that cover both kitchen equipment and menus, we put the spotlight on amusement park eateries in the Food Service Spotlight section.  This issue also offers a profile of Sacoa, Inc., by Contributing Writer Susan Mease, a look at virtual reality in The Large Park Report, features on waterpark trends and accommodating guests with extra needs and much more.

We also offer an expanded Entertainment Center Report that includes a story about China’s first Western-style family entertainment center and the best coverage of bowling, trampoline and laser tag centers and bumper cars, roller skating, soft play and more.

The issue also includes vendor product news and bonus quick-tips sidebars. I hope you enjoy this edition, and I value your input. Please email me at editortapmag@Kanec.com or call 610-645-6940 ext. 0 with your comments, questions and suggestions, and I will respond to your note personally or take your call.

Scott C. Borowsky
President and Executive Editor
Tourist Attractions & Parks magazine

Back

Leave a Reply

You must be logged in to post a comment.

Recent News

Tourist Attractions & Parks magazine is on the move!

Published February 14, 2018
Creative Works Brings Fantasy Mini-Golf Course to Life at ShadowLand

Creative Works Brings Fantasy Mini-Golf Course to Life at ShadowLand

Published February 14, 2018

Betson Expands Florida Operations and Adds Key Employees

Published February 14, 2018
Making the Food Fun at Family  Entertainment Centers, Amusement Parks and Waterparks

Making the Food Fun at Family Entertainment Centers, Amusement Parks and Waterparks

Published February 14, 2018
Games and Prizes that Are Tops <br> Perspectives from Operators and Locations

Games and Prizes that Are Tops
Perspectives from Operators and Locations

Published February 14, 2018
A Season for Fun More of the Year <br> Staving Off Shutdowns at Large Parks

A Season for Fun More of the Year
Staving Off Shutdowns at Large Parks

Published February 14, 2018
Timezone Group Partners with Quadrant Private Equity to Accelerate Growth

Timezone Group Partners with Quadrant Private Equity to Accelerate Growth

Published February 14, 2018

The Future of Electric Go-Karts Is Here

Published January 11, 2018
Trends in Coin-Op and  Redemption Games

Trends in Coin-Op and Redemption Games

Published January 10, 2018

The Latest News from Creative Works

Published January 10, 2018

F2FEC’s 2018 SOUL Experience will Feature a Keynote Speaker from The Ritz-Carlton Leadership Center

Published December 8, 2017

The Cloud Coaster Is Recognized at the 2017 IAAPA Attractions Expo

Published November 28, 2017
Amazing Jakes Now Offers a Helios Pro Laser Tag System

Amazing Jakes Now Offers a Helios Pro Laser Tag System

Published November 28, 2017
The Friedman Group, Inc., Offers Broad Insurance Coverage at Fair Prices

The Friedman Group, Inc., Offers Broad Insurance Coverage at Fair Prices

Published November 14, 2017
Triotech Names Cirque Du Soleil Alumni  as Vice President Creation

Triotech Names Cirque Du Soleil Alumni as Vice President Creation

Published October 26, 2017
Lazer Gate in Massachusetts Upgrades to Helios Pro

Lazer Gate in Massachusetts Upgrades to Helios Pro

Published October 25, 2017
Extreme Engineering to Unveil All-New Cloud Coaster

Extreme Engineering to Unveil All-New Cloud Coaster

Published October 25, 2017
Spectrum
Funovation
Extreme Engineering
Rebound Unlimted, Inc.
American Conference