Spectrum Sports

Word-of-Mouth Advertising: The Drawbacks

March 1, 2014 No Comments
  • “You reach a bigger audience when you go outside of your own circle. When you don’t, the size of your audience is limited to people who are already customers.” – Karen Kleber, manager, East Windsor Bowling and Recreation Center
  • “I believe that a customer is more willing to express a bad experience than a good one. Someone who’s had a bad experience is going to tell anyone that will listen.” – Will Mossontte, owner, Empire Bowling Center
  • “I think one of the drawbacks is that people just don’t talk about it that much anymore. With the advent of technology, people don’t talk as much face to face.” – Sandra Clement, owner, Tumwater Lanes
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