Comments on: Top-flight Customer Problem Solving http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/ World's Leading Publication for Management of Leisure Facilities, Attractions, Entertainment and Amusement Centers Thu, 09 May 2013 02:25:08 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Allen Weitzel http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-3110 Allen Weitzel Wed, 06 Feb 2013 00:22:21 +0000 http://tapmag.com/?p=4437#comment-3110 Thanks, Gary. It’s always nice to receive input from professionals like yourself. You are probably right. We, most likely, would have not enjoyed the same result in 2013, if we had the same problem in front of us. I was impressed how the Captain took charge and resolved the situation without painstaking trouble-shooting. I guess that’s why he’s the captain. We should all aspire to be the captain. Best, Allen

]]> By: Gary Marzano http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-3109 Gary Marzano Wed, 06 Feb 2013 00:14:48 +0000 http://tapmag.com/?p=4437#comment-3109 Allen, Good story…. I think a lot of that may be lost these days as everyone struggles for cheaper/faster but not necessarily better. Now days the 3 of you might all be sitting on the curb. Gary

]]> By: Allen Weitzel http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-3023 Allen Weitzel Sun, 27 Jan 2013 00:35:35 +0000 http://tapmag.com/?p=4437#comment-3023 Paul, I am pleased that you and other readers are receiving value from the blog. We try to put a fair amount of time into topic selection and providing solutions, as opposed to some blogs where the writer merely wants to vent without substance. As far as my background, I started working as ride operator at a mid-size California park, and after about 18 months, I found myself in a management role. I progressed from there. I worked in 3 different parks, performed consulting for many others, and have worked in every job/department found in our industry – which has helped me relate to our readers. Thanks again for reading and responding. Warm regards, Allen

]]> By: Allen Weitzel http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-3022 Allen Weitzel Sun, 27 Jan 2013 00:23:28 +0000 http://tapmag.com/?p=4437#comment-3022 Barbara, Thank you for reading the blog and providing comments. Sometimes, due to word count in a publication, writers cannot always put in as much humor or personality as we would like, for the readers. It is great when we can include a story, and the story itself provides the lesson/problem, some humor, and the solution. We were lucky that this story provides all three elements in a small space. I am pleased that you and other readers are receiving value from the blog. Thanks again for reading and responding. Warm regards, Allen

]]> By: Allen Weitzel http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-3021 Allen Weitzel Sun, 27 Jan 2013 00:11:38 +0000 http://tapmag.com/?p=4437#comment-3021 Sandy, I’m happy you liked the story/blog. Good customer service is not difficult to provide if one thinks about it. The first key is to understand what the customer would like to see happen, then one follows the steps from there. I’m glad you and Warren hit it off. He’s a sharp guy and always willing to share what he knows. Thanks for reading the blog and sharing your thoughts. Warm regards, Allen

]]> By: Allen Weitzel http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-3019 Allen Weitzel Sat, 26 Jan 2013 23:50:15 +0000 http://tapmag.com/?p=4437#comment-3019 Mark, Glad you liked it. Though we lived it, it was a perfect problem and problem-solved scenario. I’m glad we were smart enough to see it as that. Often times, people do not see the lessons to be learned when they appear right in front of them. Thanks again, Allen

]]> By: Paul Warren http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-2997 Paul Warren Sat, 26 Jan 2013 03:32:40 +0000 http://tapmag.com/?p=4437#comment-2997 Dear Mr. Weitzel: I’d like to echo the comments of Mark Hada. That’s
certainly an entertaining and effective story of good customer service.

I enjoy your blogs. You have a unique and captivating style of
weaving good business practices into a story format. Keep up
the good work.

Could you tell us a little more about your career and perhaps how
you got into your line of work.

Warmly,

Paul Warren
Faithful reader.

]]> By: Mark Hada http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-2992 Mark Hada Fri, 25 Jan 2013 22:26:55 +0000 http://tapmag.com/?p=4437#comment-2992 Nice story and an elegant solution – thanks for sharing.

Mark

]]> By: Sandy Farmer http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-2988 Sandy Farmer Fri, 25 Jan 2013 18:01:54 +0000 http://tapmag.com/?p=4437#comment-2988 Hi Allen,
Enjoyed reading one of your stories. Very entertaining. Providing excellent customer service and problem solving requires giving your customer everything they expect and more. It is extremely important to that customer. Thank you for sharing the story about the dogs,Warren, his late wife Debbie and you. Jim has spoken about Warren for years and I finally got to meet him. He is a very special person. We became friends instantly.
Thank you again,
Jim and Sandy

]]> By: Barbara Hogan http://tapmag.com/2013/01/24/top-flight-customer-problem-solving/comment-page-1/#comment-2983 Barbara Hogan Fri, 25 Jan 2013 15:04:27 +0000 http://tapmag.com/?p=4437#comment-2983 Great article! I always enjoy Allen’s work because he makes it interesting, funny and always a good lesson to learn about his topic.

Thanks again Allen.

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