Archive for January, 2013

Top-flight Customer Problem Solving

January 24, 2013 10 Comments

By Allen F. Weitzel I wish to revisit a familiar topic. One of my favorite stories is also an example of great customer service and problem solving. Where It Starts In 1978, my brother, Warren, and I were amusement industry veterans and we were both asked to speak at the IAAPA Convention in Atlanta, Ga. […]

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Correction

Correction

January 10, 2013 No Comments

Due to an editing error, the incorrect photo of a bull-themed game was published in the Brothers Grimm Games News Brief on page 12 of the January 2013 print edition. There is no affiliation between Brothers Grimm Games and Huffer Amusements. The Rope-a-Bull game is available from Brothers Grimm Games.

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Avoiding a Staffing Merry Go Round <br/>Best Practices for Hiring and Training at Carnivals and Fairs

Avoiding a Staffing Merry Go Round
Best Practices for Hiring and Training at Carnivals and Fairs

January 4, 2013 No Comments

For over a century, traveling fairs and carnivals have toured America, entertaining communities of all sizes with the combination of lavish shows, great food, fun games and thrilling rides. There’s nothing quite like the excitement and adventure of working outdoors with one of America’s premier traveling carnivals. These jobs offer steady pay, great bonding opportunities […]

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Training to Withstand the Test of Time

Training to Withstand the Test of Time

January 3, 2013 No Comments

Time and time again when I am out in the field visiting sites, I notice when a site has poor staff training and it directly affects the guest experience for first-time customers. This is something my predecessors have also noticed in the past, and if this sounds like your center you are losing money! Staff […]

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The Top Benefits of Staying Inside

January 3, 2013 No Comments

The greatest and most obvious benefit of operating an indoor course is that the weather does not impact the business. “You don’t need to worry about the cold, or it being too hot, or wind, rain, sleet or snow, so you have the potential for a year-round business,” said Rob Stevens, owner of Shankz Black […]

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Inside Information <br/>How to Find Success with Indoor Miniature Golf

Inside Information
How to Find Success with Indoor Miniature Golf

January 3, 2013 No Comments

When one thinks about playing indoor miniature golf, images of windmills and complex landscaping usually pop up, but a new wave of indoor mini-golf courses has given a new generation a different way to putt the ball into the hole. Today, black light, glow-in-the-dark, 3-D courses are all the rage and as more people experience […]

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January 2013

January 3, 2013 No Comments

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Bowling Center Special Events <br/>Building Business with Parties and Fundraisers

Bowling Center Special Events
Building Business with Parties and Fundraisers

January 3, 2013 No Comments

Bowling centers have a lot going for them as a party venue. Besides the popularity of the game itself, the odds of booking more parties increases with high-scoring efforts toward building a party-friendly reputation. Various companies occupy the 24-lane Cordova Lanes in Pensacola, Fla. Marketing and Events Coordinator Tim Shipman expanded that element to include […]

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Edible Entertainment
Making Food Fun at Bowling Centers

January 3, 2013 No Comments

The bowling industry is comprised of a diverse group of bowling centers that range in size from the intimate eight-lane centers to the mega family entertainment centers.  Bowling centers’ food and beverage operations range in size from snack bar settings to sports bars and even fine dining.  But no matter the size of the center, […]

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News from the International Association of Fairs and Expositions (IAFE)

January 3, 2013 No Comments

Marla  Calico, director of education at the International Association of Fairs and Expositions (IAFE), was inducted into the IAFE Hall of Fame at its convention last November. Calico is the former general manager of the Ozark Empire Fair in Springfield, Mo. Also at the convention, the 2012 Heritage Award winners were announced. The winners were […]

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