Comments on: What Does The Guest Hear?

By: Allen Weitzel

Allen Weitzel — Sun, 16 Sep 2012 19:27:28 +0000

Dear Paul, Good point and the silent answer that the Guest gives is that they never return as a customer. I had a trainer who worked for me, who absolutely lived by that rule: if he received bad service (of any kind), he never went back. He did pound that concept into his trainees. Thanks for your follow up. Best, Allen

By: Allen Weitzel

Allen Weitzel — Sun, 16 Sep 2012 19:13:57 +0000

Jay, I hear you, but I was on a time schedule, so I sucked it up and did my business there. However, I did come away with a Blog idea, and hopefully some managers will read it and use the lesson to improve the customer service that their operation provides. Thanks for reading and sharing your view. Always, very much appreciated. Best, Allen

By: Paul Warren

Paul Warren — Wed, 12 Sep 2012 01:24:13 +0000

Dear Mr. Weitzel:

You are so right! I have some employees who try to impress the customers with their “knowledge.” I remind them that we’re not
in business to match wits with the customer, but to satisfy their
needs and wants, and sometimes what they want is to feel respected
and appreciated.

A very good reminder sir. Thank you.

Paul Warren

By: Jay Douglas

Jay Douglas — Tue, 11 Sep 2012 20:40:08 +0000

I wouldn’t have bought the filter there after that ordeal.