The Garbage Details

September 6, 2012 2 Comments

By Allen F. Weitzel

Once again, the IAAPA discussion group and their quest for information about garbage handling provided my blog topic. Responses could vary depending upon the size, budget and type of a park or attraction. That said, here are “the garbage details” that can be useful in every entertainment facility.

Reasons To Be Clean

Besides reducing safety hazards, guests see a correlation between a clean operation and a well-run, safe facility. If an operation looks messy, guests will perceive it as unsafe. Start at the front door. Assign staff to clean your property line/perimeter. I know of several parks that clean the streets leading to and from the facility, even though it is not their property. They want guests to have a pristine image of the facility as they arrive and leave.

Garbage and Litter

Garbage and litter are both unsightly and can ruin a business reputation. It must be cleaned up on a regular basis. Liability insurance carriers prefer that their insured facilities have documented training procedures for waste clean up. They want to know that clean up is performed regularly and is documented. If someone is injured due to lack of cleanliness, your insurance carrier will rely on your documented procedures and clean up timetable as they address any claim.

Garbage Cans

Facilities can no longer merely put out a handful of standard garbage cans. We are a green world. Recycle containers accompany the standard garbage can and guests are expected use the proper container for the appropriate debris. Follow your city ordinances and the preferences of your waste management company. Know what needs to be sorted and collected, then layout your waste systems to accommodate those needs.

When employees make their rounds to empty full cans and sweep up litter, be sure their uniforms are clean and the employees well groomed. Again, it is enforcing the image of cleanliness in the guest’s mind. Do not allow employees to walk around with garbage bags hanging out of their pockets. They think it looks cool, but it is a distracting image. If their uniform gets soiled and smelly during the day, require that they change into a clean uniform.

Emptying Systems

Some parks use carts to pick up cans and then take them backstage to empty and clean them. If you do not use a cart system, train your staff to empty cans when they get three-quarters full, otherwise the inner plastic liner gets too heavy and unwieldy. If your staff is emptying garbage cans at the can’s location, create a system for washing off the lids, sides and edges of receptacles regularly so the garbage smell is curtailed. Food and drink debris leaves a bad impression. Create a consistent garbage can washing program for cans that cannot be thoroughly cleaned at their location, and stick to it. Fermenting garbage juice in the bottom of a can is a real turn off for guests.

To encourage guests to use the garbage cans regularly, have plenty of them located throughout the facility, and positioned so that there is always one can in sight of another. If the guest only has a few feet to go to dispose of their trash, they will do so. Use a container system that does not allow the plastic bag to be seen on the outside of the receptacle. It looks unprofessional. It is called the “skirt.” Hide the skirt. Train employees to promptly clean up any spills in and around the receptacle, whether made by the guest or while emptying the receptacle. This is the eyelash of a clean-looking garbage receptacle.

All of this applies to employee back stage areas as well. It is important that clean up procedures are the same for guest and employee areas, so employees understand the importance of cleanliness.

If cans contain liquid garbage, have your staff double bag it to avoid sticky and hard to clean garbage spills on your walkways or inside carpets. You also do not want bags to burst open while an employee is handling them.

The Answers

Invite your waste management company to visit your site and seek improvement ideas. Reward departments that keep their behind the scenes work areas clean; invite friendly ‘clean and safe’ competition between departments. Observe other businesses, not just amusement facilities, to pick up new tricks on waste management. All staff including management and on up to the GM, should pick up litter as they see it when they tour the park. This action sends a strong message to both employees and guests that cleanliness is a high priority.

Blog Editor Allen F. Weitzel has been a trailblazer in the recreation field for 45 seasons, most recently leading the safety and training department at a California amusement park for 25 seasons.

Back
2 Comments to “The Garbage Details”
  1. Paul Warren says:

    Dear Sir: I read your garbage can article with great interest and picked
    up a couple of valuable tips. Our park hasn’t been cleaning the
    streets and gutters in the area around our park, but thanks to your
    comments, we’ll begin doing so.

    You are also correct about garbage bags hanging from the employees’
    back pockets. I never realized how bad that looks until you pointed
    it out. Much appreciated.

    I find your blogs to be very point specific and relevant. Keep up the good work. It’s good material. Much appreciated.

    Paul Warren

    • Dear Paul, Glad you liked the Garbage Detail piece. We often forget the eyelash items in our hustle to do the basic job for our guests. Guests will not always notice when a facility is clean, but they will remember it if it is not. Thanks for reading and chipping in. Best, Allen

Sponsors

Richie's Italian Ice

Italian Ice Kiosks and Carts

Barron Games

Redemption air hockey games.

Mahoning Valley Mfg.

A complete line of Imperial strollers, wagons and safari utility vehicles.

Spectrum Sports

Climbing walls, ropes courses, go-karts and more.

Muncie Novelty Co., Inc.

Admissions, financial equipment, printing and tickets.

Martin Professionals

A lighting supplier of choice for the entertainment industry.

European Body Arts

Airbrushed temporary tattoo products and systems.

Enchanted Castle Studios

Fiberglass statuary and figures for restaurants, mini-golf, theme parks and other attractions.

Lakeshore Merchandise (Smart Vending)

Premier vending supply for all of your vending equipment and supply needs.

Omega Carpets

Printed carpeting for all your facility needs.

Harris Miniature Golf Course

Design and construction of miniature golf courses and water rides.

American Changer

Bill and coin dispensers and counters, ticket machines and more.

Broaster Co., The

Food programs and food service equipment.

West Coast Netting, Inc.

Experienced netting manufacturer on the leading edge of innovation.

Namco

Namco America is a premier manufacturer of coin-op arcade attractions, ranging from the hottest titles like Crazy Typhoon and Jumpin’ Jackpot to classic game-room experiences such as the Pac-Man 25th Anniversary upright that features Pac-Man, Ms. Pac-Man and Galaga. Specialized pieces such as Wonka Sweetland and Flamin Finger are favorites too! For arcade gaming fun, Namco America is your answer.

Gold Medal Products Co.

Concession equipment, foods and beverages, popcorn, pretzels and snack foods.

A'maze Ventures, Inc.

Mazes for every location, new and used.

Deltronic Labs Inc.

Ticket dispensers.

Challenger Industries

Sports surfaces, carpets and mini-golf surfaces.

Tokens Direct

A wide variety of tokens.

Poly Products

Tables, benches and related products. Green products for a green world.

Midway Concepts (Circus Tops)

Premier designers of stainless steel food service equipment.

Master Pitching Machine

Batting cages and pitching machines.

Price Chopper, Inc. Wristbands

Admission, financial equipment and wristbands.

Hamilton Manufacturing Corp.

Manufacturer of unattended entry systems and change machines.

Soft Play

Leader in designing, manufacturing and installing soft contained playground equipment.

Subway

Fresh food and sandwich options.

Safari Ltd.

Leading manufacturer of innovative educational toys.

Belson Manufacturing Co.

Park and recreation outdoor furniture and equipment.

Precision Dynamics (PDC)

Wristbands with no hidden costs, Radio Frequency Identification (RFID) Wristband System.

Klopp International, Inc. (Playmeter)

Quality coin counters and sorters.

R&R Creative Amusement Design

Designers of unique themed parks, attractions and environments for the entertainment business.

Comstock - Castle Stove

Commercial cooking equipment.

California Portable Dance Floor Company

Chestnut Identity Apparel

Uniform supply, embroidered apparel and flag manufacturing.

Formula K Raceways

Go-karts, kiddie cars and bumper boats, go-kart parts and tires.

Lazer Runner

Laser Tag Systems

Gould Manufacturing, Ltd.

Concession trailers and Antique, Jeep and Grand Prix auto rides.

Zebec Water Sports

Large variety of waterpark needs

Center Edge Software

Facility Management Software Solutions

Brunswick Bowling

Entertainment bowling center developer and manufacturer of bowling equipment and entertainment products.

Playsmart

Patented soft play design, soft playgrounds.

Perfect Fry

Innovative and simple-to-operate countertop deep fryer Perfect Fryers.

Action Lighting Co.

Lighting supplies.

Wapello Fabrications

Inflatables and portable amusements.

See Coast Manufacturing Co., Inc.

Coin-operated binoculars and telescopes.

Sureshot Redemption

One-stop source for prize redemption counters at entertainment centers.

Lil Orbits Inc.

Food equipment, donut machines and vendor carts.

Extreme Engineering

Industry leader in zip lines, climbing walls, jumper systems and adventure products.

Beckman Insurance Agency

Amusement attractions insurance.

Stoelting
LMap Powered by Silvercrest
Premier Polysteel
Spectrum Sports
Cannonball Blaster
Funovation
Empex Water Toys