Always Give’em Something

July 3, 2012 No Comments

Blog Editor Allen F. Weitzel has been a trailblazer in the recreation field for 45 seasons, most recently leading the safety and training department at a California amusement park for 25 seasons.

By Allen F. Weitzel

 

I am not saying anything new when I say that the obligation of management is

to provide education, leadership, ethics, and support to all employees.  We all accept that responsibility and strive to attain those goals.  With that in mind, there is one more important function that management should provide for their workers.  Always give them something.  Let me explain.

 

We know how difficult it is for employees to ask questions of the boss or to approach their manager when they have a problem.  As a leader, you need to cultivate an environment where employees will not hesitate to approach you or call for your help for any issue, large or small, positive or negative.  The best way to do that is to give something to the employee, every time they seek you out.  Let them walk away from their meeting with you with SOMETHING.

 

What Is That Something?

 

Something can be tangible or intangible: a solid message, a good feeling, impression, or even a product.  After any interaction with your workers, they should depart with something that conveys to them that you care about them and your interaction with them.  Even if the meeting was a discussion about a mistake they made, they must leave knowing that the exchange was warranted and handled properly, and there was a lesson learned.  Additionally, they need to know that if they make a mistake in the future, any fall out will be fair, proper and justified.  Do not let them be afraid to accept new challengers for fear of making another mistake. Allowing them to leave with a feeling of worth and dignity is very important.

 

I always try to provide some new education for workers whenever we meet.  I emphasize what I am teaching so they realize that they have something new to help them in the future.

 

Meeting Techniques

 

When meeting with a worker, always attempt to think like they might be thinking.  What are their fears?  What would they want to get from this meeting?  What can you say to make sure they are not afraid of meeting with you again?  You never want to crush the employee’s willingness to come to talk again, about any subject. 

 

Always give the employee plenty of time to say everything they want to say.  When responding, be sure to provide all the answers you can, unless you cannot due to confidentiality or privacy issues, and then let the employee know why you cannot answer.  Make sure that your answers provide some form of help.  They came in because of a need that required action.  Let them leave knowing that their concern was of value to you, too.

 

Open Door Policy

 

Sometimes, employees just need encouragement, education, an approved pause in their hectic day, a chance to vent, some support, a reality check, or just something to munch on. They need to know that your door is open to them.

 

I always kept treats in my office.  It is amazing how offering a piece of chocolate can open up a great conversation about an interesting work fact, info about an incident, or a suggestion for improvement.  I learned of many operational tidbits from drop-in employee meetings, things I never would have known about otherwise.  In one park where I worked, there was a candy jar in the office of the Employee Relations Coordinator, who always shared it with employees who just stopped by on a break to chat, or vent about an issue.  Another industry expert I know kept food vouchers in his desk and often rewarded visiting employees with a $10 voucher for snacks at the food stands.

Follow Up

 

Do not overlook the importance of following up with the employee about your recent conversation, even if it is a quick exchange in the hallway or at their workstation.  They need reinforcement that you really do care. Working with others is always about being professional and taking the extra steps to give them their moment of worth. 

 

Something For You

 

Taking a little time out of your day for your workers will also leave you with something you might not have expected. Your employees will stay longer, be more loyal, and become so much more a part of your company when you make them feel welcome, valuable, and worthwhile.

Back

Sorry, the comment form is closed at this time.

Sponsors

Art Attack

Theming, miniature golf, parade floats, 3D props, air-brushed murals, signage and art panels.

Nieco Corp

Nieco automatic broilers.

Soft Play

Leader in designing, manufacturing and installing soft contained playground equipment.

Price Chopper, Inc. Wristbands

Admission, financial equipment and wristbands.

Playsmart

Patented soft play design, soft playgrounds.

Thomco Insurance (Fun Pro)

Fun Pro is an insurance program especially designed for party planners and party rental businesses.

Muncie Novelty Co., Inc.

Admissions, financial equipment, printing and tickets.

Tear Repair

Tear-Aid industrial strength patches to repair holes and tears.

Kay Park Recreations Corp.

Picnic tables, grills, park benches, planters, trash containers and more.

Knight Equipment

Drive cables for ferris wheels, Tilt-A-Whirls, Rock-O-Planes and many others.

Amusement Entertainment Management (AEM)

Premier entertainment consultants.

Tokens Direct

A wide variety of tokens.

Max Flight

Manufactures interactive virtual reality motion-platform game systems including networkable flight and roller coaster simulators.

Tarobots

Boxerjocks robotic boxing amusement ride game attraction.

Sureshot Redemption

One-stop source for prize redemption counters at entertainment centers.

S&S Worldwide

Large Park amusement rides.

California Portable Dance Floor Company

Castle Golf, Inc.

Planning, design and construction of miniature golf courses and family fun parks.

Martin Professionals

A lighting supplier of choice for the entertainment industry.

National Rock & Sculpture

Dedicated to the conceptual design and development of themed environments.

CFX Composite & Effects

Special effects make-up and prosthetics

Hamilton Manufacturing Corp.

Manufacturer of unattended entry systems and change machines.

GloCones

Flashing cotton candy cones.

Xtreme Inflatables

Repair and service for all inflatable products.

Formula K Raceways

Go-karts, kiddie cars and bumper boats, go-kart parts and tires.

Water Wars (T&D Enterprises of Brainerd)

Water Wars water balloon game, portable or startionary.

Penny Press

Penny souvenir machine, great for parks, FECs, bowling and skating centers, museums and tourist attractions.

Poly Products

Tables, benches and related products. Green products for a green world.

Tube Pro

Waterpark tubes.

Omega Carpets

Printed carpeting for all your facility needs.

Friedman Group Ins.

Insurance for amusement devices.

Fast Corp Vending

Frozen food vending machines

Rio Syrup

Over 250 flavors, syrups and concentrates for shaved ice, sno cones, shushes, food colors. Now featuring Hawaiian Flower Cups.

Coast to Coast

Coin-operated entertainment, crane machines.

Namco

Namco America is a premier manufacturer of coin-op arcade attractions, ranging from the hottest titles like Crazy Typhoon and Jumpin’ Jackpot to classic game-room experiences such as the Pac-Man 25th Anniversary upright that features Pac-Man, Ms. Pac-Man and Galaga. Specialized pieces such as Wonka Sweetland and Flamin Finger are favorites too! For arcade gaming fun, Namco America is your answer.

Chestnut Identity Apparel

Uniform supply, embroidered apparel and flag manufacturing.

Action Lighting Co.

Lighting supplies.

R&R Creative Amusement Design

Designers of unique themed parks, attractions and environments for the entertainment business.

Berk Paper & Supply

Concession supplies.

Splashtacular

Manufacturer of waterslides

Adventure Glass

Unique paddleboats.

Perfect Fry

Innovative and simple-to-operate countertop deep fryer Perfect Fryers.

Aquaventronics

Research and development of interactive water games for use in the commercial amusement industry.

Hoffman Mint

Tokens, medals, coins and key tags.

Wells Fargo

Commercial insurance for inflatables and event planners.

Challenger Industries

Sports surfaces, carpets and mini-golf surfaces.

See Coast Manufacturing Co., Inc.

Coin-operated binoculars and telescopes.

Bulbtronics

A premier source for lamps, LEDs, batteries and lighting-related and electrical products.

Harris Miniature Golf Course

Design and construction of miniature golf courses and water rides.

Spectrum
Extreme Engineering
Funovation
Premier Polysteel
Rebound Unlimted, Inc.
Embed
LAIGames