10 Top Tips for Motivating Staff
November 2, 2011
- Be a leader and make your presence known – lead through experience and competence and not title or position.
- Strive to communicate effectively, including getting feedback and listening to staff.
- Give employees regular feedback and let them know when they are doing good work and when they are not.
- Lead by example and let your actions help set the standard for the type of attitude you expect staff to exhibit.
- Set clear expectations and reinforce them at events like regular staff meetings or one-on-one conversations.
- Correct any performance or customer service issues promptly.
- Create consequences – whether positive or negative.
- Find ways to reward staff members for high levels of loyalty and performance to show your appreciation – it could be a simple as a sincere thank you or as formal as a gift certificate.
- Find ways to create pride and team spirit – for example, have a picture taken of your entire staff, enlarge it and prominently display it to make them feel like a valuable part of the team.
- Find ways to make work as fun as possible without sacrificing customer service – for example, a team picnic or social event.