I guess our reputations precede us. Whether training employees or explaining how things work to a guest, Warren has always been as cool as a cucumber.

It’s the old management trick of staying calm in the line of fire.

We’re glad you liked the Blog. Thanks for checking in.

Thanks for your support.

Best,

Allen

Thanks for the compliment. I can’t say that my brother and I have seen them all; sometimes Guests still surprise us. However, that was a unique one, but Warren stayed with it to the end. A less experienced manager might have just thrown up his hands. Warren worked it out step-by-step. A good lesson for young managers.

Thanks for your continued support of our work and the TAP website.

Warm regards,

Allen