Understanding Programs, Policies, and Procedures

April 27, 2011 2 Comments


Tourist Attractions & Parks magazine Blog Editor Allen F. Weitzel has spent 45 seasons in the recreation field and is safety and training manager at a California amusement park.


By Allen F. Weitzel

Welcome to Tourist Attractions and Parks Magazine’s Management Blog. I hope you like what you read and post your comments, so together we can generate good ideas and advice in the all-important area of amusement facility management.

As a business professional, it drives me crazy when I see managers who do not know the differences between programs, policies and procedures. I often wonder how they keep their doors open. It is important that your staff know the goals of the company and how to achieve them. These document systems are the basis for every management tool used to convey company goals.

When you train your employees, you need to know what kind of document to use. Documents are created for a variety of reasons: employee education, explaining company rules, stating a response to a legal requirement, sharing the company vision statement, as an internal communication for ease of operation, for researching a concern, or as a public relations statement, etc. You would not send a two-line email to all your employees to train them on the details of a new safety procedure. Proper use of programs, policies and procedures will sort out overlapping data, and help you present material correctly to the end user.

What Is A Program?

A program is a document explaining a goal; who is responsible for achieving the goal, any legal or binding requirements, and what the result will be. Programs might be tied to legal regulations. They explain the overall system to both the employees and the outside governing agency about what is done to address a topic. A program will outline how outside agencies or other departments/people interface with your company. Programs state the goal and then point to policy and procedure documents used to address the goal. If the program were responding to a law, the text of the law should be included in the program document. A program does not cover the small details. The program simply outlines who does what and why. An example might be a Heat Illness Program.

What Is A Policy?

Policies present the company principles. The policy tells the employees about the company requirements regarding a specific topic (employee grooming, nametag requirements, vacation policy, etc.). Policies may or may not be tied to a legal requirement, but the policy states what the company philosophy is for that topic. Policies stay within the company. Policies are company rules. A policy for a heat illness program would tell managers what actions they are required to implement to care for employees on a hot day. A policy can also be a stand-alone document that is not necessarily tied to a program or procedure.

What Is A Procedure?

A procedure describes the process of getting the work done or achieving a goal. Procedures are described in training materials, such as guides, handbooks, checklists, on-the-job training memos, etc. Procedures are normally instructions to employees describing exactly how to implement policies or programs by stating precise steps that need to be followed. A heat illness policy states that a manager must provide shade for employees, and a procedure would state exactly how that shade is provided.

What About Philosophies?

Philosophies are tied to the heart of a policy. The company president has a core philosophy that he or she wants the organization to follow. Therefore, in establishing policies, a leader should be able to describe their philosophy in very few words. A statement about cost cutting would not be considered an overall philosophy, but a directive toward meeting a short-term goal. That would be contained in a policy. A statement that a company leader believes strongly in constant training would be more in line with an overall philosophy. Philosophies are normally shared in a vision statement.

Knowing the differences between these documents and how they overlap is not exciting data, but it is critical information to know and how to use properly if you want to maintain a profitable and efficient operation. It will also make your job much easier and less confusing when training your employees.

(Allen F. Weitzel is a safety and training manager at a California amusement park. During Allen’s 45 seasons in the recreation field, he has managed every department known to exist in the amusement industry.)

Back
2 Comments to “Understanding Programs, Policies, and Procedures”
  1. Barbara Carmichael says:

    EXCELLENT ARTICLE!~ The ideas have applications to a broad range of industries.

  2. Dear Ms. Carmichael,

    Thanks for reading our Blog. Glad you liked it. It’s nice to know
    that readers can gain value from
    our words, beyond the boundaries of our amusement industry. As my
    first boss told me, “If you have good supervisory skills
    and leadership instinct, you can manage any task, department or
    industry.” Thanks for joining us. -Allen

Sponsors

Family Fun Corp.

Waterpark walls for rivers, bumper boat and splash down pools.

Store on Wheels

Importer and distributor of quality toys, lighting and novelties. Cater to the amusement, retail and entertainment industries.

Money Tree - ATM

ATM machines.

Xtreme Inflatables

Repair and service for all inflatable products.

Wapello Fabrications

Inflatables and portable amusements.

Belson Manufacturing Co.

Park and recreation outdoor furniture and equipment.

Quik N' Crispy (QNC)

Quik n’ Crispy greaseless fryer.

Adventure Glass

Unique paddleboats.

Playsmart

Patented soft play design, soft playgrounds.

Laser Star

Laser shooting galleries, laser tag, dark ride target systems, overhead target ranges.

Adventure Golf

Miniature golf courses, consultants, architecture and design.

American Changer

Bill and coin dispensers and counters, ticket machines and more.

Enchanted Castle Studios

Fiberglass statuary and figures for restaurants, mini-golf, theme parks and other attractions.

SnowMasters

Evaporative snow systems.

Midway Concepts (Circus Tops)

Premier designers of stainless steel food service equipment.

Ride Development Corp.

Electric floor, gas and battery-powered bumper cars.

Barron Games

Redemption air hockey games.

Lil Orbits Inc.

Food equipment, donut machines and vendor carts.

Kay Park Recreations Corp.

Picnic tables, grills, park benches, planters, trash containers and more.

Davis & Davis, Inc.

Planning consultants for wet/dry attractions, mini-golf, go-kart tracks and laser arenas.

Jane Farrell Turf and Carpets, Inc.

Commercial carpet, printed and decorative patterns, loop and cut-pile construction. Wall coverings in fluorescents, Class A fire rated. Colored turf, both traditional and neon colors.

Comstock - Castle Stove

Commercial cooking equipment.

Castle Golf, Inc.

Planning, design and construction of miniature golf courses and family fun parks.

Flagship Carpet

Custom carpets and rugs.

Center Edge Software

Facility Management Software Solutions

Extreme Engineering

Industry leader in zip lines, climbing walls, jumper systems and adventure products.

International Special Events (ISERA)

Risk purchasing group, a better way to purchase liability insurance, specializing in inflatables and much more.

Lazer Runner

Laser Tag Systems

Tube Pro

Waterpark tubes.

Penny Press

Penny souvenir machine, great for parks, FECs, bowling and skating centers, museums and tourist attractions.

Formula K Raceways

Go-karts, kiddie cars and bumper boats, go-kart parts and tires.

Amusement Entertainment Management (AEM)

Premier entertainment consultants.

Namco

Namco America is a premier manufacturer of coin-op arcade attractions, ranging from the hottest titles like Crazy Typhoon and Jumpin’ Jackpot to classic game-room experiences such as the Pac-Man 25th Anniversary upright that features Pac-Man, Ms. Pac-Man and Galaga. Specialized pieces such as Wonka Sweetland and Flamin Finger are favorites too! For arcade gaming fun, Namco America is your answer.

Bulbtronics

A premier source for lamps, LEDs, batteries and lighting-related and electrical products.

Wisdom Industries, Ltd.

Amusement ride manufacturer, new and used rides.

Qubica

Sells capital equipment to bowling centers.

Funovation

Laser maze challenge

Birthday University

Concept development, training and birthday party touring seminars.

Cost of Wisconson

Creators of simulated environments, duplicate structures, sculpted figures, exhibits, water features, mini-golf and more.

Hamilton Manufacturing Corp.

Manufacturer of unattended entry systems and change machines.

Tear Repair

Tear-Aid industrial strength patches to repair holes and tears.

Tarobots

Boxerjocks robotic boxing amusement ride game attraction.

Perfect Fry

Innovative and simple-to-operate countertop deep fryer Perfect Fryers.

Sureshot Redemption

One-stop source for prize redemption counters at entertainment centers.

Sacoa

Designed and manufactures PlayCard, the rechargeable debit card system.

Subway

Fresh food and sandwich options.

Thomco Insurance (Fun Pro)

Fun Pro is an insurance program especially designed for party planners and party rental businesses.

Gold Medal Products Co.

Concession equipment, foods and beverages, popcorn, pretzels and snack foods.

Friedman Group Ins.

Insurance for amusement devices.

Johnny Rockets
LMap Powered by Silvercrest
Premier Polysteel
Spectrum Sports
Cannonball Blaster
Funovation
Empex Water Toys