By Allen F. Weitzel Welcome to Tourist Attractions and Parks Magazine’s Management Blog. I hope you like what you read and post your comments, so together we can generate good ideas and advice in the all-important area of amusement facility management. As a business professional, it drives me crazy when I see managers who do ...
Read more...April 20, 2011 Mini-golf and driving range facilities have a lot of innate appeal, but with so many available places to play, smart owners and managers must go the extra mile to ensure that their operations remain at the top of customers’ list. Offering top-notch customer service helps to get the job done. Patrons’ attitude ...
Read more...April 7, 2011 Consumers are looking to get more and more for their money when they visit leisure entertainment facilities. Using innovative lighting and special effects is one key way to give them what they want. While the primary purpose of lighting is, of course, illumination, operators might also consider the idea of leveraging it ...
Read more...Whether you are stocking a snack bar, concession stand or café, you must find food equipment that works best for your business needs. Consider space, time and cost before jumping into a new product. Here are a six quick tips courtesy of John Evans, senior vice president, Gold Medal Products, Co. To ensure you make ...
Read more...With no shortage of entertainment trade shows and conventions to fill your year with, the question laser tag entrepreneurs might ask is, “Why should I attend the Laser Tag Convention in Orlando this May 1 – 5?” What a great question! My initial answer is in our tagline, it’s the only convention designed with you ...
Read more...Tickets are more than an admission pass into an attraction, park or family entertainment center. For owners and operations managers, tickets not only keep track of their guests, but they also help to maintain security and keep attractions running on schedule. Justin Struttmann is operations manager at the Jefferson National Expansion Memorial in St. Louis, ...
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Nothing guarantees to please guests like an event held in the great outdoors. Yet Mother Nature’s weather events can conflict with and upset the best laid human plans. That’s why Sylvia Norton, general manager for Party Time Rentals, College Station, Texas, advises her customers, “Anytime of year you’re planning any type of outdoor event, especially ...
Read more...“Treat your volunteers as you would a paid staff member. Make them feel part of the team.” – Herbert Jones, Museum of Fine Arts, Boston “Always provide your volunteers with an opportunity to learn something new.” – Mary Ann Bloom, Field Museum “Ensure that your volunteers know how valued they are, by continually showing them ...
Read more...“Get to know the volunteer well. Learn what their strengths and weaknesses are, as well as their particular interests. Concentrate on using their strengths to the best advantage of the individual and the organization.” – Carolyn Robbins, Scottsdale Museum of Contemporary Art “Find out about the volunteer’s academic background, as well as their passions. We ...
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Volunteer programs constitute a vital element in museum operations. In fact, museums would be unable to properly function without the dedication of their volunteers. Thus, it is an ongoing process to bring in new, enthusiastic volunteers, to keep them feeling valued and to provide them with opportunities to stay educated and excited about the institution ...
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